If you have a more substantial need for support, but are not sure of when you will need it, you can pre-purchase hours with us and pull from that bank of hours as needed. With pre-paid support, you can use the hours as they are needed. Any pre-purchased hours are good for 6 months from the date of purchase. Discounts are available for multiple hour purchases. Ask us for details. These hours can be used for any type of SharePoint support, and requests are fielded with an 8-hour guaranteed response time.